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Please help. I am fairly new at this and need some guidance. I have installed and configured Activa TSP V184.108.40.2061 Rev549. I am using TCMON (Tapi Call Monitor from JulMar Technology) to see what is happenng when a call comes in. If I ring a DDI, I see information appear, if I make an extension to extension call, I see information appear but, if I call into our switchboard and press "1 for customer support" (this rings a group of extensions including the one I am monitoring) absolutely nothing shows.
Can anyone help me with where I am going wrong?
NOTE: I have tried putting the queue name in the "Agent" field of the settings screen however that doesn't change the result.
At this time ActivaTSP don't support monitornig local chanels like an Automatic Atendant, ActivaTSP supports monitoring extensions using a technology (sip, iax…) and Asterisk Queues.
Sorry for the late reply on this one.
We have cascading queues (so 1 queue for 30 secs ringing 15 ppl, then another after it that rings 30 etc etc)
I'd like to monitor an extension if it answers a call from a queue (any queue),
So if SIP/805 answers any type of call, i need the CALLER-ID and the fact that it picked up to be noticed by ActiveTSP
It works fine for when it rings via a DIAL command in asterisk, just not for queues.
we have the same problem. We need the CALLERID when a call is received from a queue.
Could you estimate when this will be implemented?