PHP Helpdesk

Is anyone else having adduser problems in .5.3?  All other functions work, 
but when I submit the adduser info page (1 of 3)  I get a webserver message 
Page not found.  I've skirted through the pages and don't see anything that 
stands out being wrong and not getting any error messages on my 
webserver.  Anyone got any idea?

Thanks

***********************************************************************************
Mike Tvarkunas
Assistant District Director of Information Technology
East Mississippi Community College
The box said "Requires Windows 95 or better."  So I installed Linux!
***********************************************************************************

subscribe

I am running phphelpdesk 0.6.16 on a Win2k box with mysql and php 4
support. I have the db setup and followed all configuration steps in the
install file, yet when I go to the site I keep getting variable undefined
errors.

For example:

Warning: Undefined variable: partfound in languages/english.lang.php on line
256

Warning: Undefined variable: p_id in languages/english.lang.php on line 258

Warning: Undefined variable: whattodo in config/header.conf.php on line 8

The only strange thing I notice is the links off of the index page have an
extra "/" in them. When I change my path in the config file to exclude the
last "/" the links look correct, but still will not work. In fact, the
variable undefined errors occur even at the first page, before any of the
(possibly) incorrect links are used. I have left the trailing "/" in the
config file as it says to do for the time being.
	Is it a problem that I am running this windows? At first glance it
looks like the code is portable and should run on any system, though I did
not see this mentioned.
	Any ideas about either the Undefined variable or the extra "/"?

	Thanks!

********************
Aaron Beckstrom - Network Administrator
The Ohio State University
********************

I havn't tried using PHP Helpdesk in Windows, but is there some kind of
a setting in your version of PHP which controls how it behaves for errors?
I have a feeling that these errors are ignored by the Linux version if indeed
these variables are not defined (I havn't checked yet).  Check if there
is a setting where you can use to turn off warnings, or continue on errors or
something like that.  Please let us know if this is the case so we can
warn other Windows users.

Thanks;
Andrew



Aaron Beckstrom wrote:

>         I am running phphelpdesk 0.6.16 on a Win2k box with mysql and php 4
> support. I have the db setup and followed all configuration steps in the
> install file, yet when I go to the site I keep getting variable undefined
> errors.
>
> For example:
>
> Warning: Undefined variable: partfound in languages/english.lang.php on line
> 256
>
> Warning: Undefined variable: p_id in languages/english.lang.php on line 258
>
> Warning: Undefined variable: whattodo in config/header.conf.php on line 8
>
> The only strange thing I notice is the links off of the index page have an
> extra "/" in them. When I change my path in the config file to exclude the
> last "/" the links look correct, but still will not work. In fact, the
> variable undefined errors occur even at the first page, before any of the
> (possibly) incorrect links are used. I have left the trailing "/" in the
> config file as it says to do for the time being.
>         Is it a problem that I am running this windows? At first glance it
> looks like the code is portable and should run on any system, though I did
> not see this mentioned.
>         Any ideas about either the Undefined variable or the extra "/"?
>
>         Thanks!
>
> ********************
> Aaron Beckstrom - Network Administrator
> The Ohio State University
> ********************
>
> _______________________________________________
> Phphelpdesk-help mailing list
> Phphelpdesk-help@...
> http://lists.sourceforge.net/lists/listinfo/phphelpdesk-help

I have the helpdesk setup and working and I log in with admin/admin. when i
go to the preferences or try to setup anything it puts a long string in the
username and makes everything non workable. the string is the session ID i
believe. Is their a way to stop this? here is the URL
http://completeint.com/webwork/index.php go ahead and try it and you will
see what i mean.

is there a way that user can sign up them self

Hello, helpdesk.

This is a great program, only i still get the login-loop. Is their an =
fix for it. I looked in all he forums but no results related.

gr Bob Mulders

On Fri, 4 Oct 2002, Bob Mulders wrote:
> This is a great program, only i still get the login-loop. Is their an fix
> for it. I looked in all he forums but no results related.

I wonder if you're running with register_globals off?

-roy

turn globals on for php.

-k

On Fri, 4 Oct 2002, Bob Mulders wrote:

> Hello, helpdesk.
> 
> This is a great program, only i still get the login-loop. Is their an fix for it. I looked in all he forums but no results related.
> 
> gr Bob Mulders

Hi there,

I have just Downloaded and installed PHP helpdesk as per instructions, but
I am getting several errors when I try and run it. I am running Apache
1.3.27 and PHP 4.3.0 on and MySQL Windows 2000 Workstation. I have edited
the general.conf.php file and set up the $g_base_url, $g_domain and
$g_base_path variables. I have also edited the db.conf.php file and set it
up appropriately and I have run teh database script to create the tables.
The first (minor) problem I have is that when I go to the URL
http://nci-staff04/phphelpdesk, I just get a directory listing. I need to
click on the file index.php to get the index page. A small problem really.
Perhaps that is what is supposed to happen. The main problems I have are
that I get the following three errors in my browser when I load the index
page:

Notice: Undefined variable: partfound in c:\program files\apache
group\apache\htdocs\phphelpdesk\languages\english.lang.php on line 256

Notice: Undefined variable: p_id in c:\program files\apache
group\apache\htdocs\phphelpdesk\languages\english.lang.php on line 258

Notice: Undefined variable: whattodo in c:\program files\apache
group\apache\htdocs\phphelpdesk\config\header.conf.php on line 8

Also, no matter which link I click, I am always brought back to the index
page, with the same error messages. I cannot login, when clicling on the
login link as it just keeps presenting the index page.

I know its connecting to the databesa ok, because if I change the database
userid in the db.conf.php file, I get a different error. Does this program
work on Windows does anyone know? I think it should as its just PHP and PHP
works fine on Windows AFAIK. If it does not work on Windows for some
reason, could anyone recommend a simple helpdesk application which would?

Any help would be much appreciated!

Thanks,

Bryan



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try setting your "register_globals" to on in your php.ini file.
This app is not compliant with register globals set to off.

The default for php 4.x.? is set register globals off.

HTH.

-k




On Wed, 22 Jan 2003 bduggan@... wrote:

> Hi there,
>
> I have just Downloaded and installed PHP helpdesk as per instructions, but
> I am getting several errors when I try and run it. I am running Apache
> 1.3.27 and PHP 4.3.0 on and MySQL Windows 2000 Workstation. I have edited
> the general.conf.php file and set up the $g_base_url, $g_domain and
> $g_base_path variables. I have also edited the db.conf.php file and set it
> up appropriately and I have run teh database script to create the tables.
> The first (minor) problem I have is that when I go to the URL
> http://nci-staff04/phphelpdesk, I just get a directory listing. I need to
> click on the file index.php to get the index page. A small problem really.
> Perhaps that is what is supposed to happen. The main problems I have are
> that I get the following three errors in my browser when I load the index
> page:
>
> Notice: Undefined variable: partfound in c:\program files\apache
> group\apache\htdocs\phphelpdesk\languages\english.lang.php on line 256
>
> Notice: Undefined variable: p_id in c:\program files\apache
> group\apache\htdocs\phphelpdesk\languages\english.lang.php on line 258
>
> Notice: Undefined variable: whattodo in c:\program files\apache
> group\apache\htdocs\phphelpdesk\config\header.conf.php on line 8
>
> Also, no matter which link I click, I am always brought back to the index
> page, with the same error messages. I cannot login, when clicling on the
> login link as it just keeps presenting the index page.
>
> I know its connecting to the databesa ok, because if I change the database
> userid in the db.conf.php file, I get a different error. Does this program
> work on Windows does anyone know? I think it should as its just PHP and PHP
> works fine on Windows AFAIK. If it does not work on Windows for some
> reason, could anyone recommend a simple helpdesk application which would?
>
> Any help would be much appreciated!
>
> Thanks,
>
> Bryan
>
>
>
> **********************************************************************
> This email and any files transmitted with it are confidential and
> intended solely for the use of the individual or entity to whom they
> are addressed. If you have received this email in error please notify
> the system manager.
>
> This footnote also confirms that this email message has been swept by
> MIMEsweeper for the presence of computer viruses.
>
> http://www.mimesweeper.com
> **********************************************************************
>
>
>
> -------------------------------------------------------
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> _______________________________________________
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> Phphelpdesk-help@...
> https://lists.sourceforge.net/lists/listinfo/phphelpdesk-help
>

When loguear itself it gives the following error me
Warning: setcookie() expects parameter 3 to be long, string given in =
h:\web1\phphelpdesk\includes\cookie.inc.php on line 8


I wait for its answer, thanks=20

On Tue, Apr 22, 2003 at 02:32:54PM -0300, Pablo Wiede wrote:
> When loguear itself it gives the following error me
> Warning: setcookie() expects parameter 3 to be long, string given in
> h:\web1\phphelpdesk\includes\cookie.inc.php on line 8

This is fixed in the latest CVS snapshot (though, IIRC, it's fixed in
something of a non-portable way -- so it's likely to not work with the very
early versions of PHPHD were designed to work with).

-roy

<html>
<head>
<title>Untitled Document</title>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
</head>

<body bgcolor="#FFFFFF" text="#000000">
<div align="center"><img src="http://www.tecdig.com.br/brasao.gif"><br>
  <hr>
  <font face="Verdana, Arial, Helvetica, sans-serif" size="2">A
Assembl&eacute;ia 
  Legislativa do Estado de Santa Catarina, em parceria com o ITI<br>
  - Instituto Nacional de Tecnologia da Informa&ccedil;&atilde;o,
estar&aacute; 
  realizando nos dias<br>
  22 e 23 do corrente, no Plen&aacute;rio Osni R&eacute;gis -
Pal&aacute;cio Barriga 
  Verde, o I<br>
  DEBATE NACIONAL &quot;SOFTWARE LIVRE E ADMINISTRA&Ccedil;&Atilde;O
P&Uacute;BLICA&quot;. 
  </font> 
  <p><font face="Verdana, Arial, Helvetica, sans-serif" size="2">O
encontro discutir&aacute; 
    o uso de tecnologia para reduzir custos, inclus&atilde;o<br>
    digital, democracia na era da informa&ccedil;&atilde;o e
seguran&ccedil;a 
    da informa&ccedil;&atilde;o, atrav&eacute;s<br>
    de software livre, na administra&ccedil;&atilde;o p&uacute;blica de
Santa 
    Catarina, a exemplo do<br>
    que j&aacute; aconteceu em outros Parlamentos e Poderes do nosso
Pa&iacute;s, 
    beneficiando<br>
    toda a comunidade.</font></p>
  <p><font face="Verdana, Arial, Helvetica, sans-serif" size="2">Diante da
import&acirc;ncia 
    do Tema, temos o prazer de convidar Vossa Senhoria<br>
    para participar deste evento, que reunir&aacute; Servidores de
Inform&aacute;tica,<br>
    Parlamentares e a Comunidade em geral, conforme a
programa&ccedil;&atilde;o 
    em anexo.</font></p>
  <p><font face="Verdana, Arial, Helvetica, sans-serif"
size="2">Atenciosamente,</font></p>
  <p><font face="Verdana, Arial, Helvetica, sans-serif" size="2">Deputado
Volnei 
    Morastoni<br>
    Presidente <br>
    Assembl&eacute;ia Legislativa de<br>
    Santa Catarina.</font></p>
  <p><font face="Verdana, Arial, Helvetica, sans-serif" size="2">Jean
Carlos Sestrem<br>
    Diretor T.I.<br>
    Assembl&eacute;ia Legislativa de<br>
    Santa Catarina</font></p>
  <p><font face="Verdana, Arial, Helvetica, sans-serif"
size="2">
----------------------------------------------------------------------------
<br>
    ----------------------</font></p>
  <p><font face="Verdana, Arial, Helvetica, sans-serif"
size="2">Programa&ccedil;&atilde;o 
    do I Debate Nacional do Software Livre e Administra&ccedil;&atilde;o
P&uacute;blica<br>
    de Santa Catarina.</font><br>
  </p>
  <hr>
  <font face="Verdana, Arial, Helvetica, sans-serif" size="2">Dia 22 de
maio<br>
  </font>
  <hr>
  <font face="Verdana, Arial, Helvetica, sans-serif" size="2"> <br>
  </font><font face="Verdana, Arial, Helvetica, sans-serif" size="2">14:00
H - 
  Abertura no plen&aacute;rio com discurso de autoridades e
pronunciamento<br>
  do Deputado Wilson Vieira (Dentinho) sobre projeto de lei para uso do<br>
  Software Livre na administra&ccedil;&atilde;o p&uacute;blica de Santa
Catarina.</font>
<p><font face="Verdana, Arial, Helvetica, sans-serif" size="2">14:20 H -
Abertura 
    dos debates com o tema &quot;Software Livre e
Administra&ccedil;&atilde;o<br>
    P&uacute;blica&quot;.<br>
    Mesa: M&aacute;rio Teza (RS) (confirmado) <br>
    Marco Mazoni (Presidente da CELEPAR) PR (confirmado)<br>
    Silvio Aparecido Spinella (IMA) SP (confirmado)</font></p>
  <p><font face="Verdana, Arial, Helvetica, sans-serif" size="2">16:00 H -
Abertura 
    dos debates com o tema &quot;Democracia e Liberdade na Era da<br>
    Informa&ccedil;&atilde;o&quot;.<br>
    Mesa: Pedro Rezende (UNB) (confirmado)<br>
    Djalma Valois (CIPSGA) (confirmado)<br>
    S&eacute;rgio Amadeu (ITI) (confirmado)<br>
    Marcelo Branco (PROCEMPA) (confirmado).</font></p>
  <p><font face="Verdana, Arial, Helvetica, sans-serif" size="2">17:40 H -
Abertura 
    dos debates com o tema &quot;Seguran&ccedil;a, Privacidade e<br>
    Cidadania Digital&quot;.<br>
    Mesa: Renato Martini (ITI)<br>
    Evandro Oliveira (ITI)</font></p>
  <p><font face="Verdana, Arial, Helvetica, sans-serif" size="2">18:30 H -
Encerramento 
    do dia 22 de maio<br>
    </font></p>
  <hr>
  <font face="Verdana, Arial, Helvetica, sans-serif" size="2">Dia 23 de
maio<br>
  </font>
  <hr>
  <font face="Verdana, Arial, Helvetica, sans-serif" size="2"><br>
  09:00 H - Abertura dos debates com o tema &quot;Experi&ecirc;ncias no
Legislativo&quot;<br>
  Mesa: Marcelo Migueletto de Andrade (ALMG) MG (confirmado)<br>
  Deputado Pastor Edson (ALPR)<br>
  Paulo Fernandes (Interl&eacute;gis)</font>
<p><font face="Verdana, Arial, Helvetica, sans-serif" size="2">10:40 H -
Abertura 
    dos debates com o tema &quot;Software Livre e Inclus&atilde;o<br>
    Social&quot;<br>
    Mesa: S&eacute;rgio Amadeu (ITI) (confirmado)<br>
    Marconi Campos (PRODABEL) (confirmado)<br>
    Beatriz Tibiri&ccedil;&aacute; (Governo Eletr&ocirc;nico Pref.
S&atilde;o<br>
    Paulo) (confirmado)</font></p>
  <p><font face="Verdana, Arial, Helvetica, sans-serif" size="2">12:15 H -
Intervalo 
    para almo&ccedil;o</font></p>
  <p><font face="Verdana, Arial, Helvetica, sans-serif" size="2">14:00 H -
Abertura 
    dos debates com o tema &quot;A Ind&uacute;stria do Software Livre e
o<br>
    Desenvolvimento Nacional&quot;.<br>
    Mesa: Sandro Nunes Henrique (ABRASOL) (confirmado)<br>
    Helv&eacute;cio Borges (EAC Software MG) (confirmado)<br>
    Marcelo Tosati (Conectiva) (confirmado)</font></p>
  <p><font face="Verdana, Arial, Helvetica, sans-serif" size="2">16:00 H -
Encerramento 
    do Debate.</font></p>
  <p><font face="Verdana, Arial, Helvetica, sans-serif" size="2">Entrada
Franca</font></p>
  <p><font face="Verdana, Arial, Helvetica, sans-serif"
size="2">Inscri&ccedil;&otilde;es 
    poder&atilde;o ser efetuadas no site: <a
href="http://www.alesc.sc.gov.br/debate"
target="_blank">www.alesc.sc.gov.br/debate</a> 
    ou pelo<br>
    telefone: (48) 221-2511 Divis&atilde;o de Inform&aacute;tica<br>
    e-mail: <a
href="mailto:debate@...> 
    <br>
    <br>
    <img src="http://www.tecdig.com.br/pat.jpg"> </font></p>
</div>
</body>
</html>

willing to help improve phphelpdesk any sugestions?


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Hello,

Compliments on a really great interface!!  I believe this program wikll 
help us accomplish our goals in a more timely fashion!!  Thank you!!

Although I already at a block.. I am unable to log in via 
http://unifiednet.net/phphelpdesk/index.php

I have tried all different variables here with no avail.  with/without 
java, /'s.

Since i am using cpanel my sql info is as follows

$dbh=mysql_connect ("localhost", "unifiedn_admin", "<PASSWORD HERE>") 
or die ('I cannot connect to the database because: ' . mysql_error());
mysql_select_db ("unifiedn_phphelpdesk"); 

Neither admin/admin or unifiedn_admin/admin will allow acces.. states 
ERROR: Username or Password are incorrect!


***************************here is my db.conf

<?php	//database config

$db_server	= "localhost";			//database server 
location
$db_type	= "mysql_connect";			//mysql at the 
moment only supported
$db_db		= "unifiedn_phphelpdesk";		
	//database to use
$db_username	= "unifiedn_admin";			//username for 
$db_db
$db_password	= "admin";		//password for $db_db

?>


******************************here is general.conf

<?php	//general configuration

$version 	= "1.0.2 developer release";	//Version Number please 
confirm changes with the development side under Sourceforge.net
$g_title	= "Unifiednet Helpdesk";	//Title of your helpdesk
$g_helpdesk_email = "support@...";	//Email of your helpdesk
$g_mailservername = "mail.unifiednet.net";	//Mail server
$g_domainmailfrom = "";		//Unless you need this program to send 
out
				//mail and make it look as if its 
coming from
				//another server, then leave this empty.
$g_language = "english";	//choose from languages in 
the /languages/ directory.
				//You would put whatever goes 
before .lang.php.
				//So for the swedish.lang.php file, you 
would just type
				//in swedish between the quotes.  
				//Currently Included: 
				//  spanish, english
$g_refreshtime = "1200";	//View Jobs refresh rate in seconds
$g_enable_javascript = 1;	//1 = enable, 0 = don't enable
$g_dept_or_comp = 0;		//This depends on what you are using 
phphelpdesk for.
				//0 = department.  This would be used 
if you have
				// multiple departments that you would 
like to track
				// helpdesk tickets for.
				//1 = company.  This would be used if 
you had multiple
				// companies that you wanted to track 
trouble tickets for.
/*
 If you are using http://someaddress.com/phphelpdesk, then you must set 
the
 base url to "http://someaddress.com/phphelpdesk/"  Notice the '/' at 
the end
 you must put that in there.  If you are using a virtual host such as
 http://phphelpdesk.somecompany.com, then you can just leave it empty 
with
 the quotes touching "";
*/
$g_base_url     = "http://unifiednet.net/phphelpdesk";  //base url 
location

// you HAVE to set your domain name here, with no HTTP:
// or / at the end or anything...
$g_domain = "unifiednet.net";

// this is the path from the last part of3s1 the $g_base_url
// parameter.  If there is no path, set this to "/"; NOTICE
// THE BEGINNING AND ENDING /'s!!
$g_base_path = "";

$g_currency ="&euro;";  // Only if you use the sotck management system
$g_dep_short_name = "1"; // This changes the department names which are 
displayed 
								// in 
the "View Tickets" section. It is recomendable for 
								// low 
screen solutions the only use these short names 
								// 1 = 
short names
								// 0 = 
long names
			// NOT YET TESTED!
$g_include_parts_management = "0"; // Determine here if you would like 
a small
								
	// stock managment of you part you need to fix
								
	// equipment. 	1=on, 0=off
						// IN THIS VERSION NOT 
INCLUDED!
$debug = "0";           // SQL Debugging Info  1=on, 0=off
?>


*********************************

did i miss something??

Sorry for the long e-mail but I am kinda stumped!

Thank you
Matthew
--

PLEASE HELP ME WITH MRS.DYKES, USERNAMAE,PASSWORD, LOGIN.  ASAP

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