Hello,
My host provider says that I should not upgrade v. 6.4 to 6.7 because
they sayt that the calendar requires the use of PHP3.
They say:
******************************************************
We have further investigated the case and we did not find any specific
server configuration that could possibly cause such behavior. I would
not recommend that you upgrade to the latest version, as I
see from the
official website of the script that it requires php3.
******************************************************
How would I know which PHP version is being used. Here bellow is the
history transcript of the ticket I opened with them to notify the
difficulty I'm experiencing:
It seems that all clean url's are not working anymore.
http://yogapartout.com/Gagner
http://yogapartout.com/Revivre
http://yogapartout.com/Enfants
http://yogapartout.com/Equilibrium
http://yogapartout.com/BhagavadGita
http://yogapartout.com/Richesse
What should I say to them?
Daniel.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Error message received: The server encountered an internal error or
misconfiguration and was unable to complete your request. Please
contact the server administrator, webmaster@... and inform
them of the time the error occurred, and anything you might have done
that may have caused the error. More information about this error may
be available in the server error log. Additionally, a 404 Not Found
error was encountered while trying to use an ErrorDocument to handle
the request.
Hello,
I have a problem opening the following file:
/tiki-calendar.php
I've read the solutions showing on the automated Q&A panel
previous to writing this email to you.
The propositions are copied and pasted bellow so you can
refer to what I read and tested.
Nothing works, I still get 500 Internal Server Error. Two
friends tested the same page (/ tiki-calendar.php ) and they say they
got 404 errors.
In fact, even the index / home page gives intermitent 500
errors when using Internet Explorer
Can you help?
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Here bellow is the solutions I read and tested. The third
solution suggested I could not do as I did not see permissions numbers
like they refer here bellow
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Case 1 : Misconfigured .htaccess file
A .htaccess is a directory-level file that is used primarily
for directory management, such as securing folders, redirections,
customized error responses, etc. When the 500 error is caused by this
file, it means it is trying to perform a server task that is not
working out very well.
Log onto the server through FTP (or with Panelbox File Manager).
Look for the .htaccess file in the /public_html/ directory
Rename the .htaccess file to old.htaccess
Look at your site!
When you do this, it might not do the redirection or take
into account other factors that the .htaccess was performing. But are
you still receiving the 500 error? If so, check for the other case
scenarios. If not, review your .htaccess file for misconfigurations.
Case 2 : File / Folder permissions
If you just uploaded a new file or folder to your account
that is being called by the URL you are trying to access, that is
surely the situation you are encountering. It might be a module you
just downloaded and added-on to your CMS that has "wrong" permissions.
Oftentimes, these files might have 777 permissions, which means that
Owner/User/Group have full permission to do what they please with the
file/folder because 7 is the highest level. 7 means: Execute, Read and
Write.
Permissions for folders should be: 755
Permissions for files should be: 644
Fixing the issue
Log onto the server through FTP (or with Panelbox File Manager)
Find the file(s) you just uploaded and right-click on it(them).
Change the numbers to 755 for a folder or 644 for a file
Doing this through an FTP client is recommended if you have
multiple files / folders to modify. It will allow you to change
recursively the folder permissions to sub-folders, and the same for
all the files at the same time. This means you would save some time
and hardship.
Case 3 : If the site loads slowly and you receive this error
intermittently.
This might have been a temporary issue caused by
conflicting sessions on your website. You can clear the active
sessions from your browser history if you need to.
This might be that your website is using a lot of server
resource and it is being "throttled" down by the server to use less
resources. The website requests would be timing out and conflicting
sessions would appear because of this, causing the 500 error you see.
Consequently, you would check the following:
Check the Error Logs for any trace of the 500 error
and its source (Under Panelbox > Stats > Error Log).
Check the resource usage in Panelbox (bottom of the
page, click on the highlighted link to see what page(s) use more
resource).
Gauthier.daniel@... Created on 2012-07-24 23:54:02
A friend said I should clear the caches of the CMS. So I did.
No improvements.
Jason CCreated on 2012-07-25 08:22:15
--
Hello,
Thank you for contacting our Help Desk.
I carefully checked the log files related to your account,
but I did not
find any useful information about this issue. I then straced the php
file that you are having issues with:
[root@... public_html]# strace php tiki-calendar.php
I actually got an infinite loop that cannot complete.
In order for us to be able to better advise you in this situation,
please let us know if this is a brand new installation of tiki wiki or
you are migrating the script from somewehere. Also, please let us know
the version you are running (or provide us with the admin
login details,
so that we check it here) as the latest version of this CMS requires
php53 and is not yet supported.
We will be looking forward to your reply!
Regards,
--
Jason C.
========================================================================
FUNIO
Conseiller Support Technique : Technical Support Adviser : Consejero
Técnico
========================================================================
Knowledge-Base : support.funio.com * Customer Hub : hub.funio.com
Gauthier.daniel@... Created on 2012-07-25 23:27:15
Hello Jason,
On Wed, Jul 25, 2012 at 4:22 AM, Jason C. <support@...> wrote:
> --
> Hello,
>
> Thank you for contacting our Help Desk.
>
> I carefully checked the log files related to your account,
but I did not
> find any useful information about this issue. I then straced the php
> file that you are having issues with:
>
> [root@... public_html]# strace php tiki-calendar.php
>
> I actually got an infinite loop that cannot complete.
>
> In order for us to be able to better advise you in this situation,
> please let us know if this is a brand new installation of
tiki wiki or
> you are migrating the script from somewehere.
No, it is not a new installation.
++++++++++++++++++++++++
Votre version courante est 6.4.
+++++++++++++++++++++++
Also, please let us know
> the version you are running (or provide us with the admin
login details,
> so that we check it here) as the latest version of this CMS requires
> php53 and is not yet supported.
My control panel says I'm using v 6.4
It uses php 5.1 and never had this kind of problem before.
I've opened the admin door for the beta account (feeling nervous for
doing this, please advice as soon as your done so I can close the
door)
Use this login and pswrd:
u: beta
p: shrdlu
Tks so much.
Daniel.
>
> We will be looking forward to your reply!
>
> Regards,
>
> --
> Jason C.
> ========================================================================
> FUNIO
> Conseiller Support Technique : Technical Support Adviser : Consejero
> Técnico
> ========================================================================
> Knowledge-Base : support.funio.com * Customer Hub : hub.funio.com
Jason CCreated on 2012-07-26 08:17:53
--
Hello,
Thank you for contacting our Help Desk.
We are currently investigating the issue and we will get back
to you as
soon as we have more information on the matter.
Thank you for your patience in advance!
Regards,
--
Jason C.
========================================================================
FUNIO
Conseiller Support Technique : Technical Support Adviser : Consejero
Técnico
========================================================================
Knowledge-Base : support.funio.com * Customer Hub : hub.funio.com
Gauthier.daniel@... Created on 2012-07-27 08:17:08
The funny thing is that:
Every time I create a new page, this problem occurs.
See the last one I created:
http://yogapartout.com/tiki-index.php?page=Go
And it will open easily when I shorten the page and make it look like
a directory:
http://yogapartout.com/Go
Any suggestions?
On my side I've asked my sys admin to upgrade to the latest version.
Should I wait?
Daniel.
On Thu, Jul 26, 2012 at 4:17 AM, Jason C. <support@...> wrote:
> --
> Hello,
>
> Thank you for contacting our Help Desk.
>
> We are currently investigating the issue and we will get
back to you as
> soon as we have more information on the matter.
>
> Thank you for your patience in advance!
>
> Regards,
>
> --
> Jason C.
> ========================================================================
> FUNIO
> Conseiller Support Technique : Technical Support Adviser : Consejero
> Técnico
> ========================================================================
> Knowledge-Base : support.funio.com * Customer Hub : hub.funio.com
Jason CCreated on 2012-07-27 12:04:12
--
Hello,
Thank you for contacting our Help Desk.
We have further investigated the case and we did not find any specific
server configuration that could possibly cause such behavior. I would
not recommend that you upgrade to the latest version, as I
see from the
official website of the script that it requires php3.
Please let us know if the errors appeared at a certain date,
so that we
check if any changes/modifications were made then?
We will be looking forward to your reply!
Regards,
--
Jason C.
========================================================================
FUNIO
Conseiller Support Technique : Technical Support Adviser : Consejero
Técnico
========================================================================
Knowledge-Base : support.funio.com * Customer Hub : hub.funio.com
System RCreated on 2012-07-28 12:20:23
Ceci est un message automatique | This is an automatic message | Este
es un mensaje automático
--
An english message will follow | Espere el mensaje en español
Nous avons noté que le billet de support [#5727410] est en
attente d'une réponse de votre part depuis 24 heures.
Nous vous prions de communiquer avec nous dès que vous le
pourrez afin que nous puissions régler votre requête ou fermer
celle-ci.
>=====
We have noticed that the support ticket [#5727410] is
awaiting a response from you since 24 hours.
Please contact us as soon as possible so we can resolve or
close your request.
>=====
Hemos advertido que el ticket de asistencia [#5727410] se
encuentra esperando una respuesta de su parte desde hace 24 horas.
Le rogamos que se ponga en contacto con nosotros en la
brevedad para responder a su pedido o cerrarlo.
Merci, Thank you, Gracias !
Gauthier.daniel@... Created on 2012-07-28 18:35:11
Hello, two things:
1) You say that the calendar uses PHP3?
Taht if I ask my sys admin to update the site, I may have
more problems?
2) LogAs per your request, here is an instance whe the error
500 took place:
http://yogapartout.com/tiki-calendar.php
did not open on at 14:31
Do you need more info?
Daniel.
Gauthier.daniel@... Created on 2012-07-28 20:21:46
On Sat, Jul 28, 2012 at 2:35 PM, Daniel. <support@...> wrote:
> Hello, two things:
>
> 1) You say that the calendar uses PHP3?
> Taht if I ask my sys admin to update the site, I may have
more problems?
>
> 2) LogAs per your request, here is an instance whe the
error 500 took place:
>
>
> http://yogapartout.com/tiki-calendar.php
>
> did not open on at 14:31
That is July 28, 2012...of course !
>
>
> Do you need more info?
> Daniel.
Gauthier.daniel@... Created on 2012-07-28 21:08:20
Hello,
OK, I tried again to load the page:
http://yogapartout.com/tiki-calendar.php
Here are the date and time I attempted to:
July 28, 2012 at:
16:50
16;53
17:04
17:06
It just wont open, I get error 500 msgs.
Does this help you to figure out what's going on?
Daniel.
On Sat, Jul 28, 2012 at 4:21 PM, Daniel. <support@...> wrote:
> On Sat, Jul 28, 2012 at 2:35 PM, Daniel. <support@...> wrote:
>> Hello, two things:
>>
>> 1) You say that the calendar uses PHP3?
>> Taht if I ask my sys admin to update the site, I may have
more problems?
>>
>> 2) LogAs per your request, here is an instance whe the
error 500 took place:
>>
>>
>> http://yogapartout.com/tiki-calendar.php
>>
>> did not open on at 14:31
> That is July 28, 2012...of course !
>
>>
>>
>> Do you need more info?
>> Daniel.
>
Gauthier.daniel@... Created on 2012-07-29 01:39:36
It's 21:38 saturday the 28th and the problem now occurs even on thi
index page of the site: yogapartout.com
I need help, we need to resolve this issue please.
Daniel.
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