Thanks. This is a bug and a documentation issue which we need to resolve
in MailManager v2.0
When enabling customers to view tickets, you should specify the
_originating_ e-mail address of the tickets that you wish the customer
to have access to, rather than the account alias.
The customer peter@... should be able to view tickets
originating from 'peter@...' or 'john@...'
rather than all the tickets in a particular account like
However, you are absolutely right, if you add a new customer with
privileges to see tickets in a particular account (including every other
customers incoming tickets into that account, which you probably do not
to do want anyway), when that customer logs in, they can see all the
There are another couple of issues with the customer function that we
have just spotted as well, so we'll raise some bug reports in the
tracker and get those resolved ASAP.
Thanks again for your feedback.
Logicalware Ltd, tel +44 (0)131 273 5130, http://www.logicalware.com/
Stuart House, Eskmills, Station Road, Musselburgh EH21 7PQ, UK
John Berntsen wrote:
> When adding a customer, and saying that it should only be able to view
> mail for one account,
> it is still able to view all the accounts.... and i belive this should
> not be the case.
> Using Mailmanager 1.1.2 and zope 2.7.6
> Med vennlig hilsen / Regards
> John Berntsen