Sorry about the delay in replying, my Hotmail account had happily filed away
your email under my mailing list folder, and I've only just come across it.
Assuming this time you haven't found another viable solution, I am / we are
available for discussion.
Your prospective setup sounds very similar to the original implementation of
the helpdesk for the schools in Central Manchester in England. Sounds very
As for questions: fire away...
P.S. For a wider range of responses, you might like to CC your reply to the
Hello, I am working for Newport News Public Schools in
Newport News, Virginia, and am currently looking for a new
helpdesk program. Saw this one and was interested in trying
it on a test deployment. The school system has 30+
individual sites and about 3 tiers of support for 2000+
computers, both PC and mac. i would like to discuss
particulars of the features and the program. Please email