This is an automated response to the e-mail you sent
Why we don't accept e-mail.
Call us traditional, but the chat-style, respond-on-demand,
quick casual format counters our 30 year commitment to
Customer Service. Our Customers deserve accurate,
specific, personal, and professionally written "answers",
and it takes time to research, investigate, and compose a
real business letter. We elect to steer clear of the
chat-room trap and focus on meaningful Customer dialogue.
This is not because we don't care. We jump through hoops
to make general information available on our website and
through our telephone Reservations Service. We answer
every letter we receive in the order it arrives, and we
streamline in order to keep our costs low, our People
productive, our operating efficiency high, and our
responses warm and personal. We pass the savings along
For information on how to contact Southwest Airlines visit
For administration of your Rapid Rewards E-mail visit
Please feel free to drop us a line at the address below.
Thank you for your interest in Southwest Airlines!
P.O. Box 36647-1CR
Dallas, Texas 75235-1647