Support
Support statement
- Firstly: We will try and assist everyone with issues related to the wishlist application(s).
- Secondly: Please note as a "hobby" project (so far), we can not make guarantees on response time or any reponse at all.
- Thirdly: Same as number 1 again, we will try and help anyone whom contacts us!
Who we support
We can assist people with information regarding the project. (Anyone)
We can assist people whom are running the wishlist application. (Wish admins)
We can assist people whom are using the wishlist application. (End users)
Further information:
- Please read this wiki for generall information about the wishlist project and application?
- Please read the documentation of the wishlist application?
- Please read the sf project page for project information?
- Please read the blog for possible common issues, or development statuses?
- Please read the roadmap development statuses?
- Please browse the forums for further information and perhaps already discussed issues?
- Please browse the issue tracker to see of the issue is already reported.(and perhaps solved)?
- Please look at the deployed wishlist application you were perhaps using if they have a help section of their own.?
- Please consider if a 3rd party technology is the root cause of problem, and check their support pages?
Contact Support
Do not hessitate to contact us if you still have a query or support issue.
You can contact us via:
- The forum. This way your problem and possible solution is shared with others
- The issue tracker. If it is a specific bug, then this will be the correct way of handling it.
- Contact form. Easiest way, and for all general queries.
If reporting a bug, try to include as much detail as possible:
- Your contact details
- Time and date of when bug occured
- Versions of applications, your browser etc,
- Action performed
- Expected response
- Location of application
Support Incentives
For people or organisations whom donate to the project, a higher priority will be given to their issues.
For organisations and companies whom have paid for support, then SLAs are possible.
As both conditions above are rare, everyone and every issue are usually at the same priority level. :)
