| Total active tickets | 122 |
| Untriaged tickets | 0 |
| PEND tickets | 24 |
| Support tickets | 31 |
| Support - PEND tickets | 7 |
| SOG tickets | 15 |
| ENGR/CREATE/CONSUME tickets | 76 |
| ENF tickets | 0 |
| Total closed tickets | 26832 |
| Support tickets | 22215 |
| SOG tickets | 2733 |
| ENGR/CREATE/CONSUME tickets | 1884 |
| Resolution: fixed | 13412 |
| Resolution: invalid | 5199 |
| Resolution: wontfix | 966 |
| Resolution: duplicate | 495 |
| Resolution: worksforme | 344 |
| Resolution: self-service | 5844 |
| Resolution: knowledgebase | 568 |
