Ticket #25190 (closed: knowledgebase)
Reviews should be listed in reverse chronological ordert
|Reported by:||dr-barry-o||Owned by:|
I just did a quick count of the reviews associated with PDFCreator. They were approximately equal for pro and con. However, if you notice the dates that they were submitted, you will find that almost all of the positive comments are much older than the negative comments. Since the software has been revised a number of times, these older comments are not applicable to the most recent software. The negative comments were virtually all about product "features" included in recent updates. "Features," however, is hardly the correct term. "Impediments" or "hindrances" might be a better term to use.
I have used an older version of PDFCreator for a long time. I was happy with it and thought it was a wonderful program. Recently, I decided to upgrade to a later version. To my extreme dismay, the program now changes the default web pages of several browsers, adds browser helper objects that I would never want, and it adds several programs that most would find intrusive and unwanted.
I looked at the ratings for PDFCreator and saw that an overwhelming majority, 86%, were positive. I read several of the negative comments and decided that I could turn off some of the undesired "features" when I installed the program. It turned out that the installer ignored my wishes and installed these "features" without my consent - even to the point of overriding my installation preferences.
If the reviews had been listed in reverse chronological order, i.e. the most recent being listed first, I would never have installed the update. But I did, and it took me quite a while to return my system to its prior state. All of my work could have been avoided if I had seen only the most recent reviews.
I believe that PDFCreatior is now a candidate for being inappropriate content. If you do not remove this program, you should, at the minimum, include large font warnings for those people considering installing the software. I also believe that user reviews should be included only for the most recent two versions. Your present policy on this makes it easy for someone with malicious intent to change a useful product into malware and yet be still rated highly.
I look forward to your reply to my complaint.
Dr. Barry L. Ornitz User: dr-barry-o