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Ticket #221 (closed: knowledgebase)

Opened 5 years ago

Last modified 5 years ago

File not accessible

Reported by: hexhub Owned by: hinojosa
Keywords: KNOWLEDGEBASE Cc:
Private: no

Description

Some users told me they cannot download last compiled release of HeXHub, only the sourcecode. The file is located @ https://sourceforge.net/project/downloading.php?group_id=165882&filename=EN_HeXHub_5.03aFirewall1.09.zip .
Message shown: "This file is currently unavailable. Click here to view this projects available releases."
Download statistics show that the binary was downloaded 3 times, while the sourcecode was downloaded 217 times - https://sourceforge.net/project/showfiles.php?group_id=165882&package_id=188174&release_id=668257 - since 2009-03-15. The files are .zip, and the same archiver was used for both. What do I have to do to make them both accessible for everyone ?

Change History

Changed 5 years ago by hinojosa

  • owner set to hinojosa
  • status changed from new to assigned

Hi "Hex",

We've been working on some download issues. There really shouldn't be anything else you need to do to make the files accessible. What you have here, https://sourceforge.net/project/showfiles.php?group_id=165882&package_id=188174&release_id=668257 is all it takes.

For the users having issues, would you please send them this link, http://apps.sourceforge.net/limesurvey/sourceforge/index.php?sid=26681. We are trying to collect data on reports of download issues.

If you need anything else, please post a response to this request.

Cheers!,

Daniel Hinojosa - Sr. Manager, SourceForge.net Support

P.S., Be sure to monitor our Site Status page, https://sourceforge.net/sitestatus.

Changed 5 years ago by hexhub

What you have here, https://sourceforge.net/project/showfiles.php?group_id=165882&package_id=188174&release_id=668257 is all it takes.

I've been trying to download https://sourceforge.net/project/downloading.php?group_id=165882&filename=EN_HeXHub_5.03aFirewall1.09.zip .

And sourceforge shows this message: "This file is currently unavailable. Click here to view this projects available releases."
It doesn't matter which browser I use. It doesn't matter if I'm logged in or not or if I'm at another computer using another browser.

From this page: https://sourceforge.net/project/showfiles.php?group_id=165882&package_id=188174&release_id=668257

This works: https://sourceforge.net/project/downloading.php?group_id=165882&filename=EN_HeXHub_5.03aFirewall1.09src.zip

This doesn't work: https://sourceforge.net/project/downloading.php?group_id=165882&filename=EN_HeXHub_5.03aFirewall1.09.zip

Changed 5 years ago by hinojosa

  • status changed from assigned to accepted

Hi,

Have you tried a different mirror or mirrors?

Best regards,

Daniel Hinojosa - Sr. Manager, SourceForge.net Support

P.S., Be sure to monitor our Site Status page, https://sourceforge.net/sitestatus.

Changed 5 years ago by hexhub

Can you tell me how does someone select a mirror for this particular file: http://sourceforge.net/project/downloading.php?group_id=165882&filename=EN_HeXHub_5.03aFirewall1.09.zip&a=40447529 ?
I know how to select a mirror for any other file except this one.

Changed 5 years ago by hinojosa

  • keywords KNOWLEDGEBASE added
  • status changed from accepted to closed
  • resolution set to self-service

Hi again,

I helped another user via IRC on this issue. I asked them to delete the file from the FRS, upload a new version and assign this to a release again. This resolved the problem.

I recommend that you do the same thing to resolve this issue.

Best regards,

Daniel Hinojosa - Sr. Manager, SourceForge.net Support

P.S., Be sure to monitor our Site Status page, https://sourceforge.net/sitestatus.

Changed 5 years ago by moorman

  • status changed from closed to reopened
  • resolution self-service deleted

Changed 5 years ago by moorman

  • status changed from reopened to closed
  • resolution set to knowledgebase
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