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Ticket #18873 (closed: self-service)

Opened 3 years ago

Last modified 3 years ago

Unable to Reset Password for User "joget"

Reported by: tiensoon Owned by:
Keywords: Password Reset, Email Recovery Cc:
Private: no

Description

Hi, ever since the "global password change event", I was trying to rest password for user "joget" http://sourceforge.net/users/joget, but failed with the following error message:

"No active user account was found with the e-mail address of jogetworkflow@…"

However, I'm very that this jogetworkflow@… is the correct email address for "joget" user, as I still have a copy of the "SourceForge.net Account Details: joget" kept in inbox.

Please kindly assist me to get the joget's user account activated, as we are doing a version release now.

Thanks

Change History

Changed 3 years ago by ctsai

  • status changed from new to closed
  • resolution set to self-service

Hello,

That email address is not correct for the 'joget' account. The email address appears to be for a domain specific to that project.

In any case, if you require further assistance recovering the account, please email us at sfnet_ops@…

Regards,
Chris Tsai, SourceForge.net Support

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