Getting Support
If you're having problems with OGSA-DAI, please do a little research before submitting a bug report:
- check the FAQ;
- check the advisories page;
- check the MailingLists archives;
- check the search tickets.
- check our old email list archives at http://www.ogsadai.org.uk/archive/users/
If you're still stuck, mail ogsa-dai-users@…; someone will show you the way, or create a new bug ticket for you if you've found something new! Note though in order to post to this list you must first subscribe to it if you are not already a member.
How you can help us help you
Please provide as much information as possible, including:
- Java version you are using
- operating system you are
- the OGSA-DAI version you are using
- any error messages and exceptions that you are using
- the relevant versions of the tomcat logs if pertinent
Simple messages of the form I used OGSA-DAI and am stuck! are not helpful to either you or us! If providing exceptions then please provide these exactly as printed by clients or in the log files.
