Support
From wishlist
Contents |
Support statement
- Firstly: We will try and assist everyone with issues related to the wishlist application(s).
- Secondly: Please note as a "hobby" project (so far), we can not make guarantees on response time or any reponse at all.
- Thirdly: Same as number 1 again, we will try and help anyone whom contacts us!
Who we support
- We can assist people with information regarding the project. (Anyone)
- We can assist people whom are running the wishlist application. (Wish admins)
- We can assist people whom are using the wishlist application. (End users)
Further information:
- Please read this wiki for general information about the wishlist project and application?
- Please read the documentation of the wishlist application?
- Please read the sf project page for project information?
- Please read the blog for possible common issues, or development statuses?
- Please read the roadmap development statuses?
- Please browse the forums for further information and perhaps already discussed issues?
- Please browse the issue tracker to see of the issue is already reported.(and perhaps solved)?
- Please look at the deployed wishlist applications you were perhaps using if they have a help section of their own?
- Please consider if a 3rd party technology is the root cause of problem, and check their support pages?
Contact Support
Do not hesitate to contact us if you still have a query or support issue.
You can contact us via:
- The forum. This way your problem and possible solution is shared with others
- The issue tracker. If it is a specific bug, then this will be the correct way of handling it.
- Contact form. Easiest way, and for all general queries.
If reporting a bug, try to include as much detail as possible:
- Your contact details
- Time and date of when bug occured
- Versions of applications, your browser etc,
- Action performed
- Expected response
- Location of application
Support Incentives
- For people or organisations whom donate to the project, a higher priority will be given to their issues.
- For organisations and companies whom have paid for support, then SLAs are possible.
- As both conditions above are rare, everyone and every issue are usually at the same priority level. :)
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